常见问题

Buyer Support

Frequently Asked Questions

Answers for importers, distributors, pet brands, ecommerce sellers, and retail buyers planning pet furniture orders with RunChong.

50+MOQ starts from 50 pieces for selected products, with small sample orders supported for first cooperation.
10 daysTypical sample lead time, depending on product structure and customization details.
15-20 daysGeneral mass production lead time, subject to order quantity and process complexity.
OEMLogo, manual, carton, color, size, material, and private-label requests can be discussed.

Customization

What customization options does RunChong support?

We support most common customization requirements for B2B pet furniture orders, including size, color, materials, logo, instruction manual, inner packaging, and outer carton design.

For customized projects, buyers can share target specifications, reference images, packaging requirements, and market positioning so our team can evaluate feasibility and provide a practical solution.

Do you support OEM or private-label orders?

Yes. RunChong supports OEM and private-label cooperation. We can work with customer branding requirements for logos, manuals, cartons, and product presentation.

If customers provide reference images, drawings, or samples, our design team can help develop a similar sample product. In many cases, the sample can reach about 90% similarity, depending on product structure, material availability, and technical details.

Can you develop products from pictures or reference samples?

Yes. Customers can send product pictures, sketches, dimensions, or physical samples. Our team will review the structure, material, size, and production process before confirming whether a sample can be made.

For best accuracy, please provide front, side, and detail images, target dimensions, material preferences, and any special packaging or assembly requirements.

MOQ & Samples

What is your MOQ?

MOQ depends on the product model, material, and customization requirements. For selected products, MOQ can start from 50 pieces.

For first-time cooperation, we also support small-batch sample orders so buyers can check product quality, structure, packaging, and market fit before placing a larger order.

How long does sampling take, and how are sample costs handled?

The typical sample lead time is around 10 days, depending on product complexity and customization details.

For samples, customers usually need to cover the shipping cost. The sample fee can be deducted from a later mass production order when cooperation continues.

What information should I provide to get a quotation?

To prepare an accurate quotation, please provide:

  • Product model or reference image
  • Estimated order quantity
  • Destination country or port
  • Customization requirements
  • Packaging requirements
  • Any special labeling, manual, or carton needs

Production & Packaging

What is the general mass production lead time?

General mass production usually takes around 15 to 20 days. The final lead time depends on order quantity, product structure, material preparation, packaging requirements, and process complexity.

For customized products, we recommend confirming samples and packaging details before arranging mass production.

Can you provide individual product packaging?

Yes. We support individual product packaging and can discuss packaging solutions based on the customer’s sales channel, shipping method, and brand requirements.

Packaging options may include customized outer cartons, manuals, labels, and protective structures for ecommerce or wholesale distribution.

Can you provide product photos, videos, and listing materials?

Yes. We can provide detailed product photos, videos, and product page materials to support customer sales and online listing needs.

Depending on the specific content requirements, additional charges may apply for customized shooting, editing, or detailed page material preparation.

Shipping & Factory Visit

What shipping methods do you support?

We support multiple shipping arrangements and can discuss the best option according to each order’s destination, volume, timeline, and buyer requirements.

Customers can share their preferred shipping method or destination port/country when requesting a quotation.

Where is your factory located? Can buyers visit?

Our factory is located in Qingdao, Shandong Province, China.

We welcome buyers to visit the factory by appointment. A factory visit can help customers better understand our production process, sample development, packaging, and quality inspection workflow.

Quality Control

How do you check product quality before shipment?

Before shipment, our quality inspection team checks key product and packaging details. The inspection process can include structure stability, appearance, material condition, assembly details, and packaging condition.

This helps reduce quality risks before goods are shipped to importers, distributors, retailers, and ecommerce sellers.

How can we start cooperation with RunChong?

You can start by sending us the product model, quantity, destination country or port, customization needs, and packaging requirements.

Our team will review the details and provide a quotation, sample plan, production timeline, and shipping discussion based on your order needs.

Need a quote for your market?

Send your product model, quantity, destination, customization details, and packaging requirements. RunChong will help evaluate the order and provide practical B2B support.

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